Your provider must warn you before your minimum term ends and tell you about its best available tariffs.
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Official information checked 16 September 2026
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Know your rights
Four useful facts before you act.
For a residential broadband or landline switch between networks, you normally contact the new provider and it manages the move.
If you receive Universal Credit, Pension Credit or certain other benefits, check Ofcom’s current provider list before ordinary deals.
For new contracts from 17 January 2025, any in-contract rise must be clear in pounds and pence; inflation-linked or percentage-based rises are prohibited.
Official sources: end-of-contract notifications · One Touch Switch · social tariffs · price-rise rules.
Sources and methodology
How Square Peg reaches the result.
The checker uses only the answers you give it. It does not use commission to choose a verdict.
We look at whether the minimum term has ended, is close to ending or still has time to run. Early-exit costs can make waiting the sensible answer.
We consider the service you receive, any reliability problems, the speed you need and whether you would stay for the right price.
Your monthly price helps identify a reason to review; it is not treated as proof of a saving. Possible social-tariff eligibility is checked before ordinary deals.
STICK when the position looks suitable; NEGOTIATE when the service fits but the deal deserves a conversation; COMPARE when timing and fit justify checking alternatives; or WAIT when acting now may add cost or effort.
What this result is: a source-informed recommendation based on the information supplied.
What it is not: a whole-of-market comparison, personal financial advice or a verified saving. A saving becomes verified only after a customer completes an action and confirms the outcome.
Method reviewed 16 September 2026 against the Ofcom sources above. Provider prices, terms, coverage and eligibility can change, so check the current provider terms before acting.
Quick answers
Questions people ask before renewing.
Does my provider have to tell me when the contract ends?
Yes. Ofcom requires an end-of-contract notification and information about the provider’s best available tariffs.
Can I switch without contacting my old provider?
Usually. One Touch Switch means the new provider normally manages a residential broadband or landline switch. Confirm any bundled TV, email or other services first.
Should I switch as soon as the contract ends?
No. If the service is good, negotiate once. Compare the full contract cost, speed and service only if the provider cannot offer a suitable deal.
If essential bills are becoming unaffordable
Do not take on new credit or cancel an essential connection just to improve a score. Speak to your provider about support and use free, independent debt guidance.
Find free debt advice through MoneyHelper ↗General information, not personal financial advice. Contract terms, prices and eligibility can change. No saving is claimed until a customer completes an action and confirms the outcome. Square Peg may earn from clearly marked comparison links; commercial relationships do not determine this result.