Broadband · Plain-English guide
Broadband contract ending? Do this before you renew
The first renewal price is a starting point, not a decision. Spend ten minutes checking what you use and what the whole new contract will cost.
Reviewed 9 September 2026 · 3-minute read
The simple checklist
Do these in order
- Find your contract end date and any early-exit charge.
- Check the speed you actually need—not just the biggest number advertised.
- Compare the full contract cost, including setup fees and mid-contract price changes.
- Check whether your landline, TV bundle or provider email address will be affected.
- Ask the retention team to beat your best comparable offer. If they cannot, switch.
Quick answers
People also ask
How do I know if my broadband contract has ended?
Check your latest bill, online account or end-of-contract message. Ofcom requires providers to warn you before the minimum term ends and to tell you about their best available deals.
Should I renew broadband with my current provider or switch?
First compare the full contract cost, speed and service of one genuinely similar deal. Then give your provider one chance to beat it. Switch only if the alternative is clearly better after fees and price changes.
Can I switch broadband without losing service?
Usually your new provider manages the transfer. Ofcom says any loss of service should not normally exceed one working day, but confirm the installation and switch dates before cancelling anything yourself.
Check the official guidance
Official switching process, exit-charge and cancellation guidance.
Ofcom: switching broadband provider ↗One bill. One decision.
Still unsure?
Use the free Square Peg Check for a clear route: stick, negotiate, cancel or compare.
Take the Square Peg CheckTake the Broadband Check →Get the weekly email →This guide is general information, not personal financial advice. Prices, rules and eligibility can change. Check the latest terms before acting.